View Speakers by:
Andrew TaylorChairman and CEO, Enterprise Rent-a-Car
A Journey to the Truth: Achieving "Top Box" Customer Satisfaction at Enterprise Rent-a-CarWednesday, April 21, 2004
View the video MP4 | WMV
Today the playing field has been leveled in terms of quality and price. The key determinant now is the experience the customer has with that product.
Directions to Campus View a Map of the Campus
HEC-TV Listings
Previous Speaker Podcasts
View the video 