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Inbox Optimization Procedures

Please see the links at the bottom of this page for step-by-step instructions

  1. Clean out your Inbox and keep it clean
    • The more messages you have in your Inbox the slower your email client will respond. 
    • Do not keep large messages in your Inbox, any message over 1MB should be moved out of the Inbox as soon as possible.
    • Typical Inboxes should have less than 20 messages in them at any given time
  1. Keep your send/receive frequency to a minimum
    • Make sure you have your automatic send/receive set to 10 minutes or MORE.
    • Do not click the button to send/receive messages frequently or repeatedly.
  1. Do not keep messages on the server
    • If you have your email client set to save your messages on the server after you have downloaded them to your computer, make sure they are deleted after a certain period of time.
  1. Have your email open in only one place at a time
    • If you have your email client open and want to open Connections mail, close your email client first
    • Do not leave your email client running in your office/room/home if you expect to be checking your email at another location

Select your Email client
Entourage | Mac Mail | Outlook

Request Help

You may request help with your technology problems in three ways

Via Telephone: 866-435-7270 or 314-968-5995

Via Email: support@webster.edu

Via Incident Report: Enter Incident Report

When requesting help via email, incident report or voicemail please be sure to describe your issue as completely as possible as this will help us better and more quickly assist you. Also, please provide complete and accurate contact information so that we may reach you for follow-up.

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